Experience is everything

While SaaS companies are urging us to automate the customer experience, this study from PWC underscores the importance of the human connection. Really thought provoking for...

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Back to basics

The theme for this holiday weekend is getting back to basics. And it relates to the “Why” of Kalabra. To explain, I need to wind the clock back a little bit. I started my first...

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Stratsplaining

Why is it that some businesses perform so much better than others? Very similar products, same customers. And yet, one business seems to consistently perform better than another...

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Turning Dumb into Gold?

When is a dumb idea a key ingredient in growing your business? I had a great discussion Wednesday with Peter Rowan, formerly of Coinstar and Steve St. Clair of the Trouble Group....

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